Support
OEM/ODM Product and Manufacturing Services Support
OEM/ODM customers seeking product support or manufacturing services support should contact their project manager at Leadman Electronics USA or request a support ticket. The support staff will respond to support tickets within one business day. Note: Service levels may vary depending on the service contract.
Office Hours: Monday – Friday, 9:00AM – 5:30PM US/Pacific
Excluding US holidays
Phone: 1-408-380-4567
Email: support@leadman.com
Request a Support Ticket
[contact-form-7 id=”759″ title=”Support Contact Form”]RMA Support
Products covered by warranty or service agreement may be returned for RMA service. A RMA number must be issued before the product may be returned to Leadman Electronics USA. Fill out the RMA request form in order to receive a RMA number. The RMA support staff will review the request and reply back to you within one business day.
Office Hours: Monday – Friday, 9:00AM – 5:30PM US/Pacific
Excluding US holidays
Phone: 1-408-380-4567
Email: rma@leadman.com
Return Instructions
Before returning the product, request a RMA number from the RMA support team. Products returned without a RMA number may delay its processing. This checklist will help ensure that the returned item is directed to the correct support team.
- Include a packing slip with the returned product.
- Make sure the RMA number is clearly visible on the shipping label and/or packing slip.
- Ship the product freight prepaid.
- Pack the product with sufficient cushioning to prevent damage when in transit
- Keep a record of the tracking number(s)